Hotel SunMount Mayal Retreat - Gangtok, Sikkim

Sagar Ghosh

I recently stayed at Hotel SunMount and had an absolutely wonderful experience. From the moment I arrived, the staff greeted me warmly and made me feel right at home. The room was spacious, clean, and beautifully decorated, providing a comfortable retreat after a long day of exploring the city. The amenities were top-notch, including a luxurious spa, state-of-the-art fitness center, and delicious dining options. What truly stood out, though, was the exceptional level of service. Every staff member went above and beyond to ensure my stay was enjoyable and stress-free. I can't wait to return to Hotel Sun Mount for another fantastic stay!"

Mingma Tamang

Our journey to Gangtok was very beautiful but were not sure about the hotel we were going to stay. The name of the hotel was "Hotel Sunmount" in Gangtok. But as soon as we reached the Hotel, we got a very good response. How the hotel welcomed us with a positive gesture, we felt relieved that we were not wrong for booking the Hotel Sunmount. The behaviour of the staff were very good, making the food more delicious. The rooms were very neat and spacious. The GM of the Hotel "Miss Prerna Lama" was great at her work (hospitality and Management). So, I just want to say that if you are looking for a hotel which makes you feel at home and affordable and which makes your trip to Sikkim a more memorable trip then I would suggest everyone to go with "Hotel Sunmount".

poem pandey

Their food quality is low.Their service is very poor. The behavior of their manager is very bad. She talk with us very rudely.

21/5/24:
Sir / madam, my humble request to you before commenting on my review :
1) you pls check your register where i think the check in time is already written. As per me we entered your hotel from Mandeng residency ,which is just few minutes distance from your hotel at 8.30-8.40 am.
You can cross check the check out time at Mending residencies register. (As they said both hotel are from same group. It is not so difficult to check for you).

2) I order 6 cup ginger milk tea at 4 to 4.30 pm. As per me it is not the time when a hotel can't take order.

3) you said your hotel served tea to us or my group several time . I request you to pls check your copy/ bill book where you keep record of customer's order. And pls also verify ( with honesty) with your cash balance. Then I think you definitely get answer - how many times we ordered or you served.

And finally, you are a business man on service field. So you should keep patience to listen and solve your customer's problem what they face at your hotel. May be there are maximum people who were satisfied with your service but we were not, so I give you 1star ( which is fully my and my group members satisfaction level) . I think it hurts your ego thats why you comment about increase in budget and charged us about illogical things which were not happend.I gave to my traveller whatever they said . So requesting you pls don't comment like this without verifying anything.
And again I told you, your all staff are very polite except the lady in the reception. Food quality is low, and rooms are not like the online pictures.

Subhansh Sethia

There service is very poor . The food quality is also low . Rooms are not like shown in the online pictures .

22/5/24:
Sir I visited gangtok and stayed at your hotel on 13/5/24 with my group of 9 persons. You pls check your record book then you got the answer.

Parth Patel

Had a great time at sunmount hotel during our visit to Gangtok, Prerna maam was exceptionally hospitable and accommodating to our wants and needs. We had a few hiccups during our tour but she was always by our side and supported us! The hotels are not the best looking but don’t be fooled because the service and the welcoming environment compensate for it.

Mainak Dasgupta

Last 23/4/24, 6 of us stayed at this hotel. If you want to stay away from the hustle and bustle of Gangtok city, you can stay here. Very good hospitality, staff behavior is also very good. MG Marg taxis will be available right in front of the hotel. We like it very much.

Dipanjan Paul

Upper level rooms are excellent. Rooms below ground floor are basic. Price is good and service is excellent. Managers and staffs are very cordial and well behaved. Food is homely. Location depends on your need. We intentionally chose this location as we had work nearby.

Somolekha Ghosh

The Behaviour of the staff's in this hotel is too bad. The manager of this hotel in the evening by using slang languages , talks with women's as worse as possible. Our tour had become very harassing for this.